F.A.Q

iFeel SafeHome - a safe, beautiful and comfortable home!
 
The iFeel Safe+Smart system allows you to control safety, lighting and home appliances via your smartphone or tablet from anywhere in the world. It is an evolving set of smart devices for the 
automated control and monitoring.
Smart sensors for movement, opening (doors, windows, safe and refrigerator), vibration, temperature and humidity signal a possible hazard and allow a safe and smart home to react automatically and act appropriately.
Video from a smart camera can be viewed from anywhere in the world. And the smart button, with one click, launches complex scenarios, for example, security.
If something happens, iFeel Safe+Smart will instantly notify you and help you take preventative measures to prevent serious problems in a timely manner.
Enjoy! More time to spend with family and friends! More leisure and less routine!
 
iFeel + Safe + Smart + Cosy = Beautiful house!
 
 
If you haven't found answers to your questions, you can use the technical support service.
 
For technical support, submit your question using the iFEEL Safe+Smart mobile app in the help section of the customer profile.
 
 
What can the iFeel Safe+Smart system do?
 
Protect:
  
- against unauthorized entry and theft
- fire and gas leaks
- floods
- frost
 
Installation and installation
 
Designed for people, the iFeel wireless system is simple, quick to install and configure, and can be installed by anyone without technical skills, using detailed instructions and guidance in a mobile app. Please respect the safety instructions!
The main steps of system installation:
 
- launch the app and follow a simple registration procedure
- create in the Home application
- connect the iFeel control center by connecting it to the 220V network
- in the app, select "Home" and click "Connect", follow the step-by-step instructions
- connect the control center, connect the sensors, following the instructions
- sensors are installed using a 3M double-sided tape strip, which is included in the kit
 
The installation of wireless sensors is very simple and requires no wiring. The sensors can be installed after repair and finishing.
  
 
The installation and installation of the iFeel wireless system can be done at any stage of the construction or renovation of a residential property (apartment, cottage, garage), with the exception of certain complementary devices, such as:
 
- uninterruptible and backup power supplies
 
- motorized ball valves
 
must be installed at the initial stage of construction or repair when installing the power and water supply system!
 
 
Management and scenarios
 
The system is user-centric, intuitive and easy to manage.
Management - in just a few touches from anywhere in the world thanks to a mobile app.
To remotely configure and control the system, you will need the Internet. The iFeel system can also work autonomously if at the very beginning the user has configured it when connected to the Internet. Scripts are stored in Control Center memory and run automatically, even without an Internet connection. In the complete absence of the Internet, the system works with certain restrictions.
If you don't have internet, we recommend buying a router with 4G access.
 
Thanks to a convenient mobile app, you can arm and disarm the house, check the temperature and status of each sensor (signal level, battery charge).
 
Frequently Asked Questions
 
Registration and account
 
How do I create an app account?
 
Click Register. Read the Privacy Policy page that appears and click "Accept" to access the account registration page. Use the country or region that the system automatically identifies and displays, or select the country or region manually. Once registered, the country or region cannot be changed. Enter your email address and click Get verification code. Enter the verification code received by email. On the password configuration page that appears, set the password as requested and click Done (password required: 6-20 characters, password must contain both letters and numbers).
 
How do I deactivate/delete my account?
 
Click the Me—Settings button in the lower-right corner to go to the settings page. Then click on "Account & Security" and "Deactivate Account". Do not log in within 7 days of submission, otherwise the deactivation request will be cancelled. The account will only be officially deleted after 7 days. Note: The account domain you select when you register your account determines the server on which your account information is stored. In accordance with applicable laws and regulations, the server on which user data is stored cannot be arbitrarily changed, so we cannot provide you with the account region switching service. You must delete your existing account before re-registering.
 
Does the application support a pattern, how to install a pattern?
 
Click the Me - Settings button in the bottom right corner to access the settings page. Click Account and Security, and then click Template on the page that appears. You can then write the template to enable this feature. If you use Pattern, you must draw the same key every time you enter the application. If you forgot your template, click "Forgot Template" at the bottom of the page. This will allow you to log back into the app and you can then write your new unlock pattern.
 
Why can't I get a verification code when registering in the app?
 
If you have not received a verification code for your mobile phone, we suggest that you do the following:
Make sure the country/region on the app registration page is selected correctly.
Confirm that the email address entered is correct.
If you can't find the verification code in your mailbox, the firewall may be blocking our mail.
 
Why can't I sign in to the app?
 
The cause of the problem could be a server failure, a network problem, or incorrect email settings. We recommend that you try again at a different time or network environment, or use a different mobile phone or mobile device and reconnect.
 
Can I use a third-party account to log in to the app?
 
Yes, you can. Whether third-party user accounts are supported by the app.
 
 
Why aren't push notifications coming?
 
Check the settings of the mobile app - the function of sending push notifications must be enabled.
Check your mobile phone settings – our app must be allowed to send you push notifications.
 
Network issues
  
What if the devices (cameras, sockets) are not online?
 
Make sure your router is connected to a power source and is transmitting a signal. If not, connect the router, wait about 5 minutes until the signal is restored, and then check if the device sees the network.
Check if the router has been replaced, if the username, network name and access password have changed. If there have been any changes, you need to remove the device from the mobile app and add it back.
Check if the latest firmware version is installed, update the device firmware.
 
The device was offline after a power outage or network outage, but why can't the device automatically reconnect to the network after restoring power or network?
 
Too many devices have been connected in your home that should be connected to the internet, which exceeds the charging range of the router (regular home routers can only charge less than 10 devices), so your device cannot connect to the network.
The quality of the network in your home can be unstable, so the device cannot connect to the network in time after power is restored.
 
How do I keep the device in the same condition after restoring power?
 
Only devices with a memory capability can restore state after power is restored. The availability of this memory function in the device depends on the manufacturer.
 
Is it possible to control smart devices only via the local network without using cloud services?
 
Smart devices can be controlled on the local network. The device only needs to connect to the external network through the router and register with the cloud server when it is first added, but once the cloud server registration is complete, even if the external network is disabled, the devices can also be managed through the local network.
But not all smart devices can be controlled on the local network. Devices such as cameras, video intercoms, most of whose functions depend on cloud servers, cannot be controlled without internet access.
Devices (sensors) using the Zigbee protocol can be controlled on the local network in the absence of Internet access.
 
Why can I only control the device when it's connected to my home Wi-Fi, but can't control it via 4G or other Wi-Fi?
 
If you can only control the device when it's connected to your home Wi-Fi and you can't control it using 4G or other Wi-Fi, it means there's a connection problem between your home router and the external network (for example, if there's a problem with DNS forwarding, Please contact your network operator for details).
Because of this, the device cannot communicate with our cloud, so it can only function normally on the local network (when you connect your home Wi-Fi, you use the local network to control the device). Please check your router's connection to the external network and make sure it is working properly before trying again.
If your device is working normally, please check if your mobile phone has enabled mobile data permissions for the respective apps.
iOS: Settings—Cellular—Find the appropriate app—Turn on cell phone
Android: Settings—Data traffic management—App connectivity—Find the corresponding app—Turn on mobile data
Devices using the Zigbee protocol should only be connected via the iFEEL Control Center.
Can I add devices without setting the app's location permission?
 
If your device is a Wi-Fi or Zigbee device, you don't need to open the app's location permission, but if you don't open the app's location permission, you need to manually enter the Wi-Fi SSID during the device addition process.
 
The network used is fast and stable, but in the app when controlling the device, does this happen?
 
Please make sure that the signal strength of the network where the device is located is strong and stable.
Download the internet speed test app, place your mobile phone in the same place as the device, and then test the download speed. Make sure the speed is at least 2 Mbps.
Equipment such as IP cameras require more network bandwidth, 1080p image quality requires at least 4 Mbps and if cloud storage is enabled on the device, an additional download bandwidth of 2 Mbps is required.
Make sure your network has sufficient bandwidth.
The region you're currently in is different from the region you selected when you signed up for your app account. As a result, the cloud server you access to manage your device is far away from where you are, which can lead to additional latency.
 
Why do I need to re-enter my Wi-Fi password when I connect a new device?
 
For user privacy reasons, we do not save the Wi-Fi password entered by the user. We will add this feature later so that the user can choose whether or not to remember the password.
 
My smart device is unresponsive and out of control?
 
Check if the device is offline, if it is offline, you need to remove the device from the app first and then add it again.
If your device is a low-power device (devices using battery and various touch devices - sensors), in order to ensure battery life, the low-power device will only appear offline in the app after being turned off for more than 24 hours, it is very likely that your device is already disabled, But you don't know it yet. You need to read its status by going to the settings. If the device is still having problems after reconfiguration, we recommend resetting the device to factory settings, and in the app, remove it first and then add it again.
Check if your account is in the right region for your location. If the region is not set correctly, the cloud server registered by the device is far away from you, which can cause a significant delay and control failure.
 
Can I register a device on multiple WiFi networks?
 
A device can only be configured for one network. If you want to use iFEEL Safe+Smart Smart Home smart devices in different places, for example, at home and at the dacha, then in order not to re-register your iFEEL devices, simply set up the WiFi networks at home and at the dacha in the same way - network name, password, encryption type.
 
What should I do if my device won't connect to the network?
 
If you are having trouble adding a device to the app, please follow the troubleshooting steps below:
 
1. Please read the product manual carefully before setting up the network and make sure that our application is the one recommended in the manual. Since smart products from different manufacturers must be registered on their own cloud servers, it is not possible to configure devices between different applications.
2. Check if your device is turned on.
3. Make sure your WiFi network has internet access, VNP is disabled on your smartphone.
4. Make sure streaming is enabled for Wi-Fi and not hidden. Make sure your device has been added to the 2.4 GHz Wi-Fi band (check if the 2.4 GHz band and 5 GHz band use the same Wi-Fi account. If so, we recommend that you set up two accounts and switch to the 2.4 GHz band when connected to the network).
5. Make sure that the DHCP service is enabled for the router. If this is not the case, the IP address will be taken.
6. Check if the Wi-Fi password is correct.
7. Check the spaces before and after entering the Wi-Fi account or password, as well as possible errors with the case used when typing.
8. Make sure the device is in pairing mode.
If your device is a Wi-Fi device, please use the "Add Manually" method to add it. The "Auto Scan" method may not allow you to add your Wi-Fi device. If you're using iOS 14, make sure you've opened the app's LAN authorization and wireless data authorization.
If you were told that the device was linked to another account during the linking process, please follow the instructions to unlink the device and add it again.
9. If the network is working normally, but the device's network connection still fails, check if the router is overloaded. You can disable the device's Wi-Fi feature to reserve a channel for resource reallocation. Make sure that the encryption method and authentication type are set to WPA2-PSK and AES respectively for the router's wireless settings, or that both are set to Auto. Make sure the wireless mode is not set to 11n only. If wireless MAC filtering is enabled on your router, remove the device from the router's MAC filter list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.
If your device still won't connect to the network after following the previous steps, you can provide us with a video describing the pairing process.
 
Do I need to reconnect all my devices to the network after changing the Wi-Fi password?
 
Network configurations change when a router is replaced or when a new network is used. To use a device connected to another network, first remove the device, reconnect it to the new network, and then add it back to the app. You need to reconnect all Wi-Fi devices and control centers. Devices that connect to control centers do not need to be reconnected.
 
Why can't my iPhone connect to the device while my Android phone has no connection issues?
 
Please check if you are using a 5GHz/2.4GHz dual-band router. If your Android mobile phone is connected to 2.4GHz Wi-Fi and has no problems connecting to devices, while your iPhone is accidentally connected to 5GHz Wi-Fi and cannot connect to devices, you need to manually reconnect iPhone to Wi-Fi with 2.4GHz frequency. Disable the VPN on your smartphone.
 
 
How do I set up instant and automatic scripts?
 
An instant script, unlike an automatic script, is only required to run manually.
By setting up automation with smart devices, you'll make your home even safer, smarter, and more convenient.
The iFEEL app offers five types of automation:
 
- when changing the alarm mode
- when an alarm goes off
-Programmed
- by event
 
When changing alarm mode
 
For example, you came back and disarmed the house - you can automatically start the transfer of all cameras in private mode (if the cameras have the possibility).
 
When an alarm goes off
 
For example, an alarm went off when smoke was detected and you received a corresponding notification - you can also activate all cameras to record on the cloud.
 
 
Scheduled (timer)
 
Thanks to this type of automation, you can easily simulate your presence in your home by turning on the light at a given time..
 
By event (device state change)
 
For example, when a motion sensor goes off at night, you can automatically control the backlight of the control center or turn on additional lighting for a while. 
Or, when the temperature drops below a certain (set) value, automatically turn on the heater.
 
 
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